I've been to the current Microsoft store at the Mall of America and I really like it. I send customers and prospects there when the are trying to figure out what kid of device they would like to use. Sometimes they need more than just a description from me over the phone and a link on a web site. With this new flagship store it will be interesting to what changes they end up making to the MOA store. I like the Microsoft store better than a Best Buy because it is more customer/experience focused and less sales focused.
What Microsoft flagship stores can learn from Apple retail stores - Fortune
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