I've been observing a phenomenon lately that has me completely fascinated. No matter how much time that we have as business to prepare for our technology upgrades we seem, more often then not, to be in a rush to complete them once the decision is made to move forward. We get panicky and start questioning our decision if issues start to arise after install has begun. I started wondering why this is? I guess since I've been at this for a while it's allowed me to sit back and observe behavior instead of getting wound up in it and panicking. I've also been able to take a closer look at my own buying behavior.
Recently my wife and I decided to get a 3D TV. This is something we had been thinking about for a long time. We had saved up money and we were very excited. We ended up purchasing from Best Buy. In the process we upgraded our TV service to Direct TV. Once we ordered the TV and services they delivered the TV right away. Then we ran into problems having HD Direct TV delivered. They missed their first delivery date. Then when they finally came a month later the TV, which we had now had for a month, decided to stop working. Finally a month and a 1/2 after making the decision we had our new TV and HD service installed.
What I observed is that right after making the decision I wanted to have the solution in hand and working. It's hard not to. When Direct TV screwed up the install and then the TV broke I really started to question spending $2200.00. Well, now I'm glad I have the solution but getting there was emotional and at times frustrating. I don't think its the fault of Best Buy or Direct TV. I think that is just the way things go. I think it is natural to question when things start going wonky. I think its great to be excited about moving forward and panic a bit when things are not perfect.
What I need to remember is that my buyers experience some of these feelings when we don't perform perfect. I'm also calmed by the fact that I work for a company that is committed to seeing things through to the end. We don't panic when things get wonky. We step back come up with a plan and bring it through to completion. Ultimately I've come to trust in the people around me. I've come to understand that trying to make it all happen myself is more stressful for me and everyone around me.
Thanks for reading and following my blog
~pz
Recently my wife and I decided to get a 3D TV. This is something we had been thinking about for a long time. We had saved up money and we were very excited. We ended up purchasing from Best Buy. In the process we upgraded our TV service to Direct TV. Once we ordered the TV and services they delivered the TV right away. Then we ran into problems having HD Direct TV delivered. They missed their first delivery date. Then when they finally came a month later the TV, which we had now had for a month, decided to stop working. Finally a month and a 1/2 after making the decision we had our new TV and HD service installed.
What I observed is that right after making the decision I wanted to have the solution in hand and working. It's hard not to. When Direct TV screwed up the install and then the TV broke I really started to question spending $2200.00. Well, now I'm glad I have the solution but getting there was emotional and at times frustrating. I don't think its the fault of Best Buy or Direct TV. I think that is just the way things go. I think it is natural to question when things start going wonky. I think its great to be excited about moving forward and panic a bit when things are not perfect.
What I need to remember is that my buyers experience some of these feelings when we don't perform perfect. I'm also calmed by the fact that I work for a company that is committed to seeing things through to the end. We don't panic when things get wonky. We step back come up with a plan and bring it through to completion. Ultimately I've come to trust in the people around me. I've come to understand that trying to make it all happen myself is more stressful for me and everyone around me.
Thanks for reading and following my blog
~pz
